Privacy Policy

WEBSITE PRIVACY POLICY

This Privacy Policy applies to all personal information collected by Jet Journeys (we, us or our) via the website located at www.jetjourneys.com.au (Website).

1.What information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:

2. Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

(a) Whether the information or opinion is true or not; and

(b) Whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

(a) For the primary purpose for which it was obtained;

(b) For a secondary purpose that is directly related to the primary purpose; and

(d) Where sensitive information is involved, only after obtaining explicit consent and providing. Clear documentation of its specific intended use, security measures, and retention period.

3. How we collect your Personal Information

(a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.

(b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

(c) We use different types of cookies including essential cookies for Website functionality, analytical cookies to improve user experience, and marketing cookies that may be set by third parties. These cookies are retained for up to 30 days and can be managed through your browser settings. Third-party cookies are subject to their respective privacy policies, which we encourage you to review.

(d) Before using any non-essential cookies, We will obtain your explicit consent through a clear and prominent cookie banner. You can modify your cookie preferences at any time through our Cookie Management Centre, where you can selectively opt-in or opt-out of specific cookie categories. Your choices will be respected and saved for 30 days, after which we will request your consent again.

(e) We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.

(f) Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.

4. Purpose of collection

(a) We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.

(b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Jet Journeys shall only process Your Personal Data as a Data Processor or Service Provider as necessary to provide and improve its Services or as otherwise permitted by Applicable Data Protection Laws. As part of its provision and ongoing improvement of its Services, Jet Journeys may aggregate, anonymise or de-identify Your Personal Data.

(c) By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.

(d) You may modify your marketing preferences at any time through our preference centre, where you can select the types of communications you wish to receive (including email, SMS, or postal), specify frequency preferences, and temporarily pause communications for a set period. Any changes to your preferences will be implemented within 30 business days, and we will maintain a record of your preference history. If you opt-out of marketing communications, we will continue to send you essential service-related notifications.

5. Security, Access and correction

(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfil our record keeping obligations.Data encryption measures including SSL/TLS encryption for all stores and PCI DSS Level 1 compliance for secure payment processing, utilising Advanced Encryption Standard (AES) to protect sensitive data during transmission and storage. Jet Journeys provides built-in protection against DDoS attacks and fraud, further enhancing the security of your transactions.

(b) The Australian Privacy Principles:

(i) Permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and

(ii) Allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).

(c) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.

6. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Gail Nicholson and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

7. Overseas transfer

Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

If international transfer is required, we will: (a) ensure recipients are in countries with comparable privacy laws to Australia or are contractually bound to equivalent protections; (b) use secure data transfer mechanisms including encryption and access controls; (c) provide you with details of recipient countries and applicable privacy safeguards upon request; and (d) require overseas recipients to notify us immediately of any data breaches or unauthorised access.

8. GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.

While the GDPR may not directly apply to our operations, we acknowledge the importance of international data protection standards. We maintain robust data protection practices aligned with global privacy principles, including data minimisation, purpose limitation, and transparency. Should our business activities evolve to specifically target or monitor individuals in the European Union, we are committed to full GDPR compliance.

How to contact us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: Info@jetjourneys.com.au.